![]() Login to the console and click the Devices tab. ![]() There should be a CylanceUI.exe process listed under the Processes tab in the Windows Task Manager of the target device. ofħ The CylanceUI.exe process is running. There should be a CylancePROTECT service listed as running in the Windows Services panel of the target device. The CylancePROTECT service was added and is running. This does not apply if parameter LAUNCHAPP=0 is used. There is a CylancePROTECT folder under Start MenuÄAll Programs on the target device. Windows default: C:ÄProgram FilesÄCylanceÄDesktop The CylancePROTECT icon is visible in the System Tray of the target device. Check the following files to verify successful Agent installation. This requires Agent version 1370 (and higher), a fresh installation of the Agent (not an upgrade), and Windows Defender must be running. Note: The Agent can run with Windows Defender installed on a device. The Agent does not require a reboot when it is installed. Select the check box to launch CylancePROTECT. Click Finish to complete the installation. Optionally change the destination folder of CylancePROTECT. Enter the Installation Token and click Next Installation Token Input Screen 4. Click Install at the CylancePROTECT setup window. Double-click CylancePROTECT.exe (or MSI). The following exclusions will need to be proactively added to your existing anti-virus solution to avoid interfering with CylancePROTECT: For Windows OS C:\Program Files\Cylance\ C:\Windows\Temp\CylanceDesktopArchive C:\Windows\Temp\CylanceDesktopRemoteFile C:\ProgramData\Cylance\Desktop\q C:\Documents and Settings\All Users\Application Data\Cylance\Desktop\q Do not scan the following files: For Windows OS C:\Windows\System32\Drivers\CyProtectDrv64.sys C:\Windows\System32\Drivers\CyProtectDrv32.sys C:\Windows\System32\Drivers\CyDevFlt64.sys C:\Windows\System32\Drivers\CyDevFlt32.sys C:\Windows\CyProtect.cache C:\Program Files\Cylance\Desktop\CylanceSvc.exe C:\Program Files\Cylance\Desktop\CylanceUI.exe C:\Program Files\Cylance\Desktop\CyUpdate.exe C:\Program Files\Cylance\Desktop\LocalePkg.exe Add the following processes to the Trusted Programs List: For Windows OS C:\Program Files\Cylance\Desktop\CylanceSvc.exe C:\Program Files\Cylance\Desktop\CylanceUI.exe C:\Program Files\Cylance\Desktop\CyUpdate.exe C:\Program Files\Cylance\Desktop\LocalePkg.exe ofĦ Install the Agent Windows 1. Your System Type can be found under Device Specifications ofĥ If you have existing antivirus software, please add the exclusions below. Complete the following steps to find your Windows Operating System version On your Windows system, right-click on the Windows Start Icon and select Settings. ofĤ Windows Installation The following section describes how to download and install the Cylance agent for Windows. If a file is believed it to be blocked in error, notify Corvid Cyberdefense to investigate the file and take the appropriate action. In the event Cylance blocks a malicious file it will be listed in the Event panes inside the agent details. Or for MacOS users, the icon can be found in the notification bar, shown below. You will see the Cylance shield icon in the Windows system tray shown right. Once installed, the Cylance agent will run in the background. CylanceOPTICS is a detection and response add-on to CylancePROTECT that is critical for threat hunting, identifying and alerting on potentially malicious activity, and functioning as a flight recorder that captures endpoint actions leading up to a Cylance quarantined event. Leveraging machine learning algorithms allows Cylance to identify threats before being seen in the wild, which are often referred to as zero-day threats. 3 Cylance Overview CylancePROTECT (now called Blackberry Spark)is a next-generation anti-virus solution that utilizes machine learning to identify and block malware, such as ransomware, malicious scripts, and other advanced threats.
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